Refund policy
You can offer a refund subject to whether the ticket has been fully or partially used, or completely un-used. • For completely unused tickets: refund the entire amount including all taxes (for exceptions refer the table on point 7), fees and surcharges. A refund is permitted free of charge as long as there are travel segments which fall within the impacted period. • For partially used tickets (return fare): refund the unused portion of the ticket with no penalty or administration fee along with the unused taxes. • For partially used tickets (through fare): if the guest has utilized only one leg of the journey, refund the unused portion of the ticket calculated on a pro-rate basis plus the unused taxes. • Unused/unfulfilled ancillary EMDs must be refunded. • A Global Service Fee (GSF) or OB fee is non-refundable • Guests may contact their booking office through which the original ticket was purchased to process the refund.